We work with U.S. passport regulations and provide guidance for forms like DS-82 (Renewal).
By accessing or using the website, services, and online tools provided by Document.us ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use our website or services.
Document.us is an independent, privately owned document preparation coordination office and technology platform. We provide questionnaire assistance, form compilation, specialist review, and instructional guidance to help applicants prepare accurate paperwork.
IMPORTANT DISCLAIMER: Document.us is NOT a government agency, nor are we affiliated with, endorsed by, or acting on behalf of the U.S. Department of State, the USPS, or any official federal, state, or municipal passport authority. Official blank application forms can be obtained completely free of cost directly at official government locations, regional post offices, or online via travel.state.gov. Our fees are strictly for administrative review, software access, and documentation coordination assistance.
When using our services to prepare your application documents, you represent and warrant that:
Fees charged by Document.us cover our proprietary documentation compiler, data verification tools, and specialist review services. These fees do not include government filing fees, postal delivery charges, or third-party notarization fees unless explicitly specified.
If you enroll in a recurring subscription or support plan, your payment method will be billed at the frequency selected during checkout. You may cancel your subscription at any time via your account portal or by visiting our Cancel Subscription page.
All content, website architecture, logos, branding, text, graphics, and custom code on Document.us are the proprietary property of Document.us and are protected by applicable copyright, trademark, and intellectual property laws. Unauthorized reproduction, scraping, reverse engineering, or redistribution of our materials is strictly prohibited.
Our platform and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. While we strive to maintain complete accuracy and guide you through compliance rules, we do not guarantee that official government authorities will grant or approve any passport, visa, or travel credential.
To the fullest extent permitted by law, Document.us, its officers, employees, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of your use of or inability to use our services, including but not limited to travel delays, missed departures, government processing backlogs, or document rejection by federal offices.
You are responsible for maintaining the confidentiality of your account credentials and login codes. We reserve the right to suspend or terminate access to our services at our sole discretion, without prior notice, in cases of fraudulent activity, breach of these Terms, or misuse of our platform.
We may modify these Terms periodically to reflect changes in our operational practices or regulatory requirements. Any updates will be posted directly to this page with an updated revision date. Your continued use of our platform after updates indicates your acceptance of the revised Terms.
If you have questions, concerns, or inquiries regarding these Terms of Service, please contact our support team:
