Frequently Asked Questions
If you have any questions that you can't answer through our FAQs, don't hesitate to contact our team.
About Document.us
We provide an end-to-end support desk. You file your details securely, we flag processing errors, package your files perfectly, and give you clear delivery instructions.
No absolute digital-only government system exists, but our smart compiler guarantees you print code-compliant paperwork on your first try.
A completed standard DS form, citizenship proof, appropriate photos, and government fees. We outline exactly what applies specifically to you.
Yes. We do not rely entirely on automated algorithmic checks. Every submission is double-checked by a live, U.S.-based specialist specifically trained in parsing passport application guidelines.
No. Priority Passport Services is a private administrative support organization. We offer premium documentation review, error checking, and filing packaging assistance for a service fee. You can obtain standard blank government forms free of charge directly via state.gov.
Subscriptions & Billing
Our fee covers document preparation coordination, compliance checking, and expert specialist review. Government filing fees are paid separately directly to the federal authority.
You can cancel your subscription at any time directly from your account dashboard or by visiting our Cancel Subscription page. There are no cancellation penalties or hidden fees.
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover through secure, 256-bit encrypted checkout.
If you are dissatisfied with our service or if an error on our part causes processing issues with your paperwork, our support desk will assist you or issue a refund in accordance with our terms.
My Account
You can sign in securely using your registered email address. We send a secure one-time verification passcode (OTP) directly to your inbox for passwordless authentication.
After signing in, your account dashboard displays real-time updates on your questionnaire review, document checks, and next steps.
You can request to close your account and permanently purge your submitted documents by visiting our Close Account page or contacting [email protected].